J-Buzz Plus
(adds these features)
1. 'Pre appointment' reminders
-
Example: Send a text reminder 1 day before the appointment
at 9am.
2. Post appointment follow up contact
-
Example: Send a text follow up 5 day after the appointment to
ask about how they feel about the service they received.
- Determine the timing depending on the products sold on the order.
- For example, let's say you had an order with a wiper blade on it as well as a new set of
tires.
- You may want to follow up a few days after the order to see how their new wiper blade installation went.
order.
- Whereas for a new set of tires you'd want to give them a longer time before asking for
feedback,
so they have time to test them out.
3. Confirm appointments with J-Confirm
4. 'Available stock' reminders with J-Stock
5. 'Marketing' Reminders
- Use Market Maker
to generate a marketing message to send to customers.
- Uses extrapolated mileage using vehicle's service history for routine operations such as:
-
Oil changes.
-
Alignment checks.
-
Brake checks.
-
Seasonal.
- Winterization - Snow tire change.
- Springtime - A/C service, remove snow tires, etc.
- Can be automated or ran manually.
7.J-Followup
- Allows sales person entry of vehicle specific service comments to track a follow up action
which is then:
- Sent electronically by your mail marketing provider, to send your
customers a reminder of the work to be done.
- Provided as a reminder at Point Of Sale to salesperson next time
customer comes in, to ask customer about service needs for that vehicle.
- Reported to your sales staff for direct follow up.
- Click here to learn more.
8. Vehicle In Shop Progress Reports