- Send and respond to texts with your customers automatically.
- Select from preset messages for efficiency.
- Response: CONTROL options:
- 'Text message' response.
- Forwarded to a central store email to allow multiple staff members to respond to texts.
- Eliminate personal cellphone to text customers.
- 'Call' response (to the 'text' phone number).
- Forwarded directly to the store's central phone number, so you never miss a customer's response.
- Fully integrated within the Tire//SMART point of sale system.
- No customer data export.
- Text message set directly from the work or estimate order.
- Automated text appointment reminders and follow-ups.
- Schedule a reminder text message to be sent as you set the appointment.
- The timing for when the text will be sent is completely customizable.
- Send a reminder 24 hrs before the appt.
- Send a reminder at 08:00am the day of the appt.
- Send a reminder 2 days before the appt at 04:00pm.
- The text will contain real customer info and be tailored towards your customers.
"John Smith, your appt for your 2023 Ford F-150 is coming up on Monday, Nov 7th @
at 703 Main St. Text
or call back with any questions."
- The same can be done for follow-up messages.
- Include info on what services were performed as well as a way for the customer to review your
- Send the text message a variable amount of time, depending on what services were performed,
feature unique to Tire//SMART.
- "John Smith, how are your tires riding after your service on Nov 7th at JMK Tire? Review
it on Google here.